FAQ

Ameen is a digital platform operated by the Deanship of E-Learning and Digital Transformation at Shaqra University. It provides a unified platform for managing council and committee meetings, documenting procedures electronically through to the approval of minutes and electronic signatures.

The system is designed for all users of the councils and committees system at Shaqra University, including faculty members, administrators, council and committee secretaries, and members of those councils.

The system enables: creating councils and committees and managing their members, scheduling and tracking meetings, preparing agendas, documenting meeting minutes and adding recommendations, voting on recommendations, electronic signing of minutes, linking department councils with college councils, and issuing delegations.

Log in via ameen.su.edu.sa using your national ID number or residency number and the password used in the university's internal systems (such as the Murasalat system).

You can reset your password through pwd.su.edu.sa. If the issue persists, contact technical support.

After logging in, click "Welcome" then "My Profile," then upload your signature image through the "Upload Signature" option and click Save.

From the sidebar, select "Committees & Councils" then "Councils," and click "Add New Council." Enter the council name, select its type, attach the formation decision if available, and add tasks and members with their roles (Chair, Secretary, Clerk, Member). Click "Add Council" and its status will be pending approval by the council chair.

Available roles are: Council Chair, Secretary, Clerk, and Member & Clerk. You can specify whether the member is internal or external, and whether they have voting and signing rights.

From the councils list, click "Council Settings" to set: voting decision type (majority or unanimous), voting percentage, attendance quorum, proposed recommendation types (e.g., scholarships, promotions, training), and voting participation via email.

From the councils list, click "Edit Council," select the council type as "Department Council," then specify the college council name in the "Belongs to" field. Add modification notes and click "Edit Council."

Yes, when adding agenda items you can select "Choose member to hide topic from" to conceal a specific topic from a particular council member.

The secretary logs in and selects the council, then clicks "Add New Meeting." Enter: meeting subject, start date and time, duration, meeting method (in-person or remote), meeting location, and attendance quorum. Then add agenda items with attachments, specify any members to hide topics from if needed, and save to submit the request.

It is an optional step that allows the secretary to manage the session through the system. Topics can be opened for discussion (creating a task for each member to provide input), topics can be closed (members who haven't voted are automatically counted as approving), and voting results can be viewed.

From the meetings list, click "Add Minutes" for the desired meeting. First, mark member attendance (present or absent), then add a recommendation for each agenda topic, write the meeting introduction, and save. You can download a draft of the minutes for review before final saving.

Click "Add Recommendation" next to the topic, then choose: a new recommendation (written manually) or a proposed recommendation (from pre-configured options in council settings). Select the recommendation type, and if voting is required, enable the option and set the voting duration and decision type (majority or unanimous).

After the minutes are approved by the council clerk and chair, a signing task is sent to all members. Members must have already added their electronic signature in their profile. Signing is done through "Task Management" then "Committee & Council Tasks."

These include: approval of creating a council or committee, approval of updating council/committee settings, approval of holding a meeting, approval of meeting attendance and preliminary voting on agenda, approval of recommendations, and signing minutes.

From the sidebar, click "Task Management" then "My Tasks" then "Committee & Council Tasks." Click on the required task, select the decision (Approved or Rejected), and click Save.

Click "Welcome" then "My Profile" then the "Delegation" tab, and click "New Delegation." Select the department, delegated employee, council or committee, and start and end dates, then click "Add." The delegated person will be notified for approval.

Make sure Caps Lock is not enabled. Try your credentials on the university's general portal to confirm the account works. Use the "Forgot Password" feature at pwd.su.edu.sa to reset it, or contact technical support.

This may be because your account has not been added as a member of those councils. Verify with the system administrator that your name is listed in the correct council formation, and ensure you are using your designated university account.

Check your Spam/Junk folder, and verify that the email registered in the system is correct through your profile. If the issue persists, report it to technical support.

Try updating your browser or using a different one. Clear cache and cookies, then log in again.

Ensure your internet connection is stable and the file is in an allowed format (PDF, DOCX, PNG...) with an appropriate size. Try renaming the file to remove special characters. If the issue persists, contact technical support.

Ensure you have added your electronic signature in your profile, that you have signing permission, and that the minutes are in "Approved" status. Try a different browser, and if the issue persists, contact technical support.

You can contact the Deanship of E-Learning and Digital Transformation at Shaqra University via: ameen.su.edu.sa

Admission to Shaqra University is available through the National Unified Admission Platform, a national electronic portal that allows you to apply to Saudi public universities from all regions of the Kingdom in one place. The platform aims to simplify the admission process and provide equal opportunities for all by offering accurate and transparent information about programs, weighted percentages, and requirements for each university, helping you make an academic decision that suits your GPA, preferences, and aspirations.

There are several requirements that must be met: Nationality requirements: The applicant must be a Saudi citizen, or a child of a Saudi mother, or hold a civil registry number starting with (1), or be the wife of a citizen with Saudi children. Academic requirements: The applicant must be a third-year secondary school student registered in the Noor system (they may fill in preferences but cannot submit the final application until obtaining the secondary school certificate). This includes students from public, private, international schools, scientific institutes, and the Technical and Vocational Training Corporation. Applicants who obtained their secondary certificate in previous years may also apply. The applicant must have completed the Qudurat (Aptitude) and Tahsili (Achievement) tests. Medical fitness: Some programs require the applicant to be medically fit. Employment: If the applicant is employed, they must provide proof of no objection from their employer.

Can non-Saudi students apply? Yes, international students who wish to study at Saudi universities can register through the "Study in Saudi" platform (studyinsaudi.moe.gov.sa), an official electronic platform launched by the Saudi Ministry of Education. It allows them to browse available programs, admission requirements, apply for scholarships, and track their application status until obtaining final admission and a study visa.

A newly admitted student can submit a withdrawal request from admission through the Academic Portal (edugate.su.edu.sa). The university ID will be canceled and the student will lose their seat. The withdrawal must be completed before the start of the semester. The process involves logging into the Academic Portal, selecting the "Withdrawal from Admission" tab, reading and agreeing to the pledge, then entering the verification code sent to the registered mobile number.

Regular students can apply to change their major or transfer between colleges through the Academic Portal during the period specified in the academic calendar. Requirements include: meeting the minimum cumulative GPA for the desired program, availability of seats in the desired major, and approval from the college and department council. For science-track majors, the student's secondary school track must be Natural Sciences or equivalent. For transfer to the College of Education, a minimum secondary school percentage of 85% is required. Transfer to the preparatory year is not permitted.

Regular students at other universities can submit a transfer request to Shaqra University through the Academic Portal. This requires entering the civil registry number, reviewing transfer conditions and requirements, filling in student information, selecting desired programs ranked by priority, and uploading the original academic transcript and transfer form. The application status can be tracked through the portal. After acceptance, students can apply for external course equivalency for previously completed courses.

You can submit a deferral request through the Academic Portal during the period specified in the academic calendar. Steps: Log in to the Academic Portal, go to the "Submit Requests" tab then "Deferral," enter a new deferral request, select the semester and reason, enter the verification code, then save. You can track the request status through "Show Deferral Requests." Once approved, the deferral cannot be reversed.

You cannot defer for more than two consecutive semesters or three non-consecutive semesters (for Applied College students: a maximum of two semesters only, whether consecutive or not). For colleges that operate on an annual system, the maximum deferral period is two years.

With deferral: the deferred semester is not counted toward the student's study duration, and the stipend is suspended during that period. With withdrawal: the stipend is not suspended, but the semester is counted toward the student's study duration.

Shaqra University students can apply to study at another university under the visiting student program through the Academic Portal. You should coordinate with your academic advisor and department before submitting the request to identify eligible courses for equivalency. Steps: Log in to the portal, then select "Submit Requests" followed by "Visiting Student Request to Outside University," choose the university and courses, and upload course descriptions for external courses. You can track the status of each course (approved or rejected) through the portal, and after final approval, you can print the form.

You can view the final exam schedule through the Academic Portal by going to the "Academic" tab and clicking on "Final Exam Schedule." The schedule will display details of each exam. To find out the exam hall, please contact your college. If the exam period for a particular course is not displayed, please also inquire with the college.

Yes, students who miss the final exam for a valid excuse may apply for an alternative exam according to university regulations. The request can be submitted through the Academic Portal.

Coursework refers to all continuous assessment tools for a course as specified in the course syllabus, including: quizzes, midterm exams, assignments, reports, presentations, and class participation.

The process consists of 4 steps: 1) Submit the appeal: Send your appeal from your official university email to the course instructor's email, clearly stating the reasons for your objection, within 7 business days from the date the results are published. 2) Response to the request: The course instructor responds after reviewing the coursework within 7 business days. 3) Escalation to the responsible authority: If you are not satisfied with the outcome or the instructor does not respond, escalate your request to the department head or unit head. 4) Final decision: The responsible authority reviews your request and issues a decision, notifying you via your university email within 7 business days of receiving the request.

Grade classifications based on cumulative GPA: Excellent: 4.50 to 5.00 Very Good: 3.75 to 4.49 Good: 2.75 to 3.74 Pass: 2.00 to 2.74

First Honors: Cumulative GPA from 4.75 to 5.00. Second Honors: Cumulative GPA from 4.25 to 4.74. Requirements for honors designation: 1) The student must have graduated from a Bachelor's, Associate Diploma, or Intermediate Diploma program. 2) The student must not have failed any course at the university or at another university. 3) The student must have completed at least 60% of graduation requirements at the university. 4) The student must have completed graduation requirements within a period not exceeding the average of the minimum and maximum duration for graduation.

It depends on the program duration: 2-year program: Maximum average duration of 5 semesters. 4-year program: Maximum average duration of 10 semesters. 5-year program: Maximum average duration of 12 semesters. 6-year program: Maximum average duration of 15 semesters.

It is a monetary award of SAR 1,000 granted to Saudi undergraduate students who achieve a semester GPA of 4.50 or above for two consecutive semesters within the same academic year.

The award is granted to regular students who achieve an Excellent semester grade (4.50 or above) for two consecutive semesters in the same academic year, calculated using the following formula: (First semester grade points + Second semester grade points) / (First semester credit hours + Second semester credit hours).

The award is not granted in the following cases: 1) If the student has a withdrawal or deferral semester in the same academic year. 2) If the student graduated in the first semester, even if they achieved an Excellent semester GPA (4.50 or above).

You can submit a request to correct your name in English through the Academic Portal. Please follow the instructions provided in the service guide available on the university website.

You can view your class schedule through the Academic Portal by going to the "Academic" tab and selecting "Class Schedule."

You can contact the Deanship of Admission and Registration via email at: dar@su.edu.sa or through the Twitter account: @dra1sm1

Qodorat is an electronic platform operated by the Deanship of E-Learning and Digital Transformation at Shaqra University. It enables faculty members and equivalent staff to submit transfer requests from their current institution to another university or participating entity through the platform.

The beneficiaries are faculty members and equivalent staff at Saudi universities, whether currently employed, on scholarship, or on assignment from their university.

Preferences refer to the participating universities or entities that the beneficiary wishes to transfer to. The beneficiary can select more than one preference when submitting a transfer request.

Registration is done by visiting the Qodorat platform (qodorat.su.edu.sa) and completing the required registration form. After completing registration, you will proceed to build your personal profile.

The personal profile contains personal data, academic information, and workplace details. It must be fully completed before submitting any transfer request.

After completing your personal profile, you can submit a new request by following these steps: 1. Complete the basic information for the applicant. 2. Upload the required documents. 3. Add work experience details (last 3 positions). 4. Add preferences (universities or entities you wish to transfer to). 5. Submit the request to your current employer.

The required documents include: a recent employment certificate issued by your current institution, Bachelor's degree certificate, Master's degree certificate, Doctoral degree certificate, experience certificate, and Curriculum Vitae (CV).

No, once the transfer request is submitted to your current employer, this step cannot be reversed.

You can track the status of your submitted request through the request tracking screen on the platform, where the request status is displayed for both your current employer and the selected preferences.

A transfer request goes through three main stages: 1. Submission of the request by the beneficiary. 2. Review and decision by the current employer. 3. Review and decision by the target institution.

After approval by your current employer, the request becomes visible to the officials at your selected target institutions (preferences). Each institution reviews and studies the request. Only one institution can review the request at a time; if it is rejected, the request moves to the next preference.

The possible statuses with the current employer are: - Accepted for review: The request is referred to the relevant departments within the employer. - Approved with retention of employee number: Approval of the transfer while the employee number remains with the current employer. - Approved with transfer of employee number: Approval of the transfer with the employee number transferred to the new institution. - Rejected: The request is denied and closed. - Pending completion of transfer procedures: Approval received from one of the preferences. - Transfer completed: All official procedures are completed and the request is closed.

The possible statuses with the target institution are: - Preliminarily accepted for review: The request is being reviewed and studied. - Transfer request approved: The transfer is accepted. - Transfer request rejected: The request is denied. If all preferences reject the request, it is closed.

After the target institution approves the transfer, the request returns to the current employer to complete the transfer procedures according to their internal processes. The request journey ends either with the completion of transfer procedures and closure of the request, or closure without completing the procedures.

Entity representatives are the officials responsible for receiving requests at participating institutions. They receive requests, refer them to the relevant departments, and update request statuses. They have access to two types of requests: transfer requests from the university (submitted by their own staff) and transfer requests to the university (submitted by staff from other institutions).

It is a dedicated screen for executive officials that provides access to request statistics, report generation, and monitoring of transfer request progress.

You can contact the Deanship of E-Learning and Digital Transformation at Shaqra University through the platform website: qodorat.su.edu.sa

An electronic system for managing internal and external transactions and correspondence at Shaqra University. It allows creating, transferring, tracking transactions, issuing circulars, and electronic signing. Access at: muraslat.su.edu.sa

Go to muraslat.su.edu.sa/start, then log in using unified credentials.

To create an internal draft for approval: 1. Log in to the Muraslat system. 2. Select Create Internal Draft. 3. Fill in data and attach files. 4. Submit for approval.

To create an external outgoing document: 1. Log in to the Muraslat system. 2. Select Create External Outgoing. 3. Fill in data and attach files. 4. Send the document.

To create an external incoming document: 1. Log in to the Muraslat system. 2. Select Create External Incoming. 3. Fill in data and attach files. 4. Save the document.

To create a circular for all departments: 1. Log in to the Muraslat system. 2. Select Create General Circulars. 3. Fill in circular data and attach files. 4. Send the circular.

To create a circular for selected departments: 1. Log in to the Muraslat system. 2. Select Create Specific Circulars. 3. Select target departments and fill in data. 4. Send the circular.

To transfer a transaction with one original and multiple copies: 1. Log in to the Muraslat system. 2. Select Transfer Transactions. 3. Select target entities and recipients. 4. Send the transfer.

To follow up on a transaction status: 1. Log in to the Muraslat system. 2. Select Track Transaction. 3. Enter transaction details. 4. The status and routing details are displayed

To sign documents electronically: 1. Log in to the Muraslat system. 2. Select Electronic Signature. 3. Select the document to sign. 4. Execute the signature.

To delegate specific permissions to an employee in the same department: 1. Log in to the Muraslat system. 2. Select Create Delegation. 3. Specify the employee, permissions, and duration. 4. Save the delegation.

To manage transaction forms: 1. Log in to the Muraslat system. 2. Select Forms Management. 3. Create or modify the required forms.

To manage access permissions for the Muraslat mobile app: 1. Log in to the Muraslat system. 2. Select Mobile App Access Management. 3. Configure the required settings.

To view the university organizational structure: 1. Log in to the Muraslat system. 2. Select View Organizational Structure. 3. The structure is displayed.

To view transaction reports or general statistics: 1. Log in to the Muraslat system. 2. Select Reports or General Statistics. 3. The requested report is displayed.

An electronic platform for faculty members and researchers to submit ethical approval requests, research funding, and task facilitation. Access at: dsrprograms.su.edu.sa

To request full ethical approval: 1. Log in to the Scientific Research Platform at dsrprograms.su.edu.sa. 2. Log in with unified credentials. 3. Select Full Ethical Approval Request. 4. Fill in research and researcher data with supporting documents. 5. Submit the request.

To request ethical suitability approval: 1. Log in to the Scientific Research Platform. 2. Select Research Ethical Suitability Approval. 3. Fill in research data and attach documents. 4. Submit the request.

To request high quality research funding: 1. Log in to the Scientific Research Platform. 2. Select High Quality Research Funding Request. 3. Fill in research data and attach documents. 4. Submit the request.

To request open source research funding: 1. Log in to the Scientific Research Platform. 2. Select Open Source Research Funding Request. 3. Fill in research data and attach documents. 4. Submit the request.

To request task facilitation: 1. Log in to the Scientific Research Platform. 2. Select Task Facilitation Request. 3. Fill in research data and attach documents. 4. Submit the request.

An electronic system that enables Shaqra University employees and faculty members to complete their employment transactions electronically, such as leave requests, assignment requests, allowances, certificate issuance, and employment data inquiries. Access the system at: services.su.edu.sa

Go to services.su.edu.sa, then enter your login credentials (username and password).

To submit a leave request (maternity, emergency, compensatory, bereavement, patient companion, sick, paternity, relative death, or sabbatical): 1. Log in to the Self-Service system. 2. Select Leaves. 3. Select Leave Request. 4. Choose the leave type and fill in the required data with attachments as needed. 5. Submit the request.

To submit an assignment request for a mission inside or outside Saudi Arabia: 1. Log in to the Self-Service system. 2. Select Deputations. 3. Select New Deputation Request. 4. Fill in mission details: description, location (domestic/international), city, and duration. 5. Attach required files. 6. Submit the request.

This service is available to faculty members who meet the following conditions: must be a faculty member, meet the minimum teaching load (14 hours), and have no zero teaching load. To apply: 1. Log in to the Self-Service system. 2. Select University Teaching Allowance. 3. Review the information (administrative assignment, academic rank, and teaching hours appear automatically). 4. Submit the request.

To add and document training certificates and enrichment courses: 1. Log in to the Self-Service system. 2. Select Enrichment (Ithra'i). 3. Click the + button to add a new certificate. 4. Fill in certificate details. 5. Submit for review and approval by the relevant authority.

To ensure work continuity during absence, electronic permissions can be delegated to a substitute employee: 1. Log in to the Self-Service system. 2. Select Delegate Permissions. 3. Select Grant Delegation. 4. Specify the service to delegate, the time period (start and end), and the substitute employee. 5. Grant the delegation.

To issue an official certificate with employment data and salary details: 1. Log in to the Self-Service system. 2. Select My Documents. 3. Select Salary Details Definition Certificate. 4. The certificate appears ready for printing or saving. Data is automatically extracted from the system with no input required.

To issue an official certificate with employment data only (no salary details): 1. Log in to the Self-Service system. 2. Select My Documents. 3. Select Definition Certificate Without Salary. 4. The certificate appears ready for printing or saving.

To view a comprehensive payroll summary including entitlements and deductions: 1. Log in to the Self-Service system. 2. Select My Documents. 3. Select Payroll Summary. 4. The report appears ready for printing or saving.

To view custodies and track their status: 1. Log in to the Self-Service system. 2. Select My Documents. 3. Select Custody Report. 4. The report appears ready for printing or saving.

To view periodic performance evaluation results: 1. Log in to the Self-Service system. 2. Select My Documents. 3. Select Employee Performance Evaluation. 4. The report appears ready for printing or saving.

Contact technical support via the Ma'ak system (Maak-dwp.su.edu.sa) or through live chat during official working hours.

An electronic portal that allows Shaqra University employees to update their personal, academic, and professional data. Access at: info.su.edu.sa, login via Nafath.

To update personal data, contact info, and address: 1. Log in to the Data Update Portal at info.su.edu.sa. 2. Authenticate via Nafath. 3. Select update type: Basic Information. 4. Modify the required data. 5. Save updates.

To update academic qualifications: 1. Log in via Nafath to the Data Update Portal. 2. Select Update Academic Qualifications. 3. Fill in: qualification name, issuing institution, date, specialization, and certificate copy. 4. Save updates.

To update certificates and training courses: 1. Log in via Nafath to the Data Update Portal. 2. Select Update Certificates and Training. 3. Fill in: name, issuing institution, date, hours, and certificate copy. 4. Save updates.

To update awards and achievements: 1. Log in via Nafath to the Data Update Portal. 2. Select Update Awards and Achievements. 3. Fill in: award name, granting institution, date, description, and supporting documents. 4. Save updates.

This service is available for faculty members. To update research papers: 1. Log in via Nafath to the Data Update Portal. 2. Select Update Research Papers. 3. Fill in: paper title, journal/conference, publication date, link, and abstract. 4. Save updates.

To update employment history: 1. Log in via Nafath to the Data Update Portal. 2. Select Update Employment History. 3. Fill in: employer, job title, period, job description, and experience certificate if available. 4. Save updates.

An electronic system that allows university employees, faculty, and students to communicate with university entities for appointments, complaints, suggestions, and inquiries. Access at: tawasul.su.edu.sa

To request an appointment: 1. Log in to Tawasul at tawasul.su.edu.sa. 2. Select Appointment Request. 3. Select the target entity. 4. Fill in: request type, mobile number, subject, details, and preferred date/time. 5. Submit the request.

To submit a complaint to a university entity: 1. Log in to Tawasul. 2. Select Submit Complaint. 3. Select the entity and fill in: subject, details, and contact number. 4. Attach documents if available. 5. Submit the complaint.

To submit a suggestion to a university entity: 1. Log in to Tawasul. 2. Select Submit Suggestion. 3. Select the entity and fill in suggestion details. 4. Submit the suggestion.

To submit an inquiry to a university entity: 1. Log in to Tawasul. 2. Select Submit Inquiry. 3. Select the entity and fill in inquiry details. 4. Submit the inquiry.

Ma'ak is a digital service management and technical support platform by the Deanship of E-Learning and Digital Transformation at Shaqra University, accessible at Maak-dwp.su.edu.sa.

Go to Maak-dwp.su.edu.sa, then enter your ID number and password.

8 categories: Human Resources, Admissions & Registration, Network Support, Information Security, Operations, Application Support, Digital Transformation, and Technical Support.

When ending service or transferring, a clearance request is submitted through: 1. Log in to the Ma'ak system. 2. Select Human Resources Services. 3. Select Clearance Request. 4. Fill in the required data: name, employee number, department, job title, and reason. 5. Submit the request.

To obtain a financial guarantee for admission to an educational or training entity: 1. Log in to the Ma'ak system. 2. Select Human Resources Services. 3. Select Financial Guarantee for Admission. 4. Fill in data such as the required amount and beneficiary entity. 5. Attach supporting documents (max 3 files, 5 MB each). 6. Submit the request.

After appointment or returning from leave, the commencement request is submitted through: 1. Log in to the Ma'ak system. 2. Select Human Resources Services. 3. Select Work Commencement. 4. Fill in data such as commencement date and contact information. 5. Submit the request.

To view payroll details: 1. Log in to the Ma'ak system. 2. Select Human Resources Services. 3. Select Employee Payroll. 4. Enter the required data. 5. Payroll details are displayed.

To issue an academic number for a faculty member in the Admissions system: 1. Log in to the Ma'ak system. 2. Select Admissions & Registration Services. 3. Select Faculty Number Issuance. 4. Fill in data: name, ID number, department, and college. 5. Submit the request.

To create a new account or update user data in the Admissions system: 1. Log in to the Ma'ak system. 2. Select Admissions & Registration Services. 3. Select Create/Update User Data. 4. Select request type and fill in data. 5. Submit the request.

To set up a new network at a university location: 1. Log in to the Ma'ak system. 2. Select Network Support Services. 3. Select New Network Setup. 4. Fill in data: governorate, floor, office number, number of points, room type, and reason. 5. Submit the request.

To add a new network device to the infrastructure: 1. Log in to the Ma'ak system. 2. Select Network Support Services. 3. Select Add New Network Device. 4. Fill in data: governorate, floor, device type, and reason. 5. Submit the request.

For specialized consultation on network project design, testing, or implementation: 1. Log in to the Ma'ak system. 2. Select Network Support Services. 3. Select Network Projects Consultation. 4. Fill in project data and consultation type. 5. Submit the request.

To add a wireless access point in a university building: 1. Log in to the Ma'ak system. 2. Select Network Support Services. 3. Select New Wireless Access Point Request. 4. Fill in the required data. 5. Submit the request.

To create a new wired network point in a university building: 1. Log in to the Ma'ak system. 2. Select Network Support Services. 3. Select New Network Point Request. 4. Fill in the required data. 5. Submit the request.

To deploy a new electronic service on the university network: 1. Log in to the Ma'ak system. 2. Select Network Support Services. 3. Select New Service Deployment. 4. Fill in service data: name, responsible department, purpose, and availability duration. 5. Submit the request.

To report a security incident or request vulnerability closure: 1. Log in to the Ma'ak system. 2. Select Information Security Services. 3. Select Cybersecurity Incident Response. 4. Select request type (vulnerability closure or security incident) and fill in details. 5. Attach documents if available. 6. Submit the request.

To obtain remote server access using Remote Desktop Protocol (RDP): 1. Log in to the Ma'ak system. 2. Select Information Security Services. 3. Select RDP Server Access. 4. Fill in the required data. 5. Submit the request.

To access university systems remotely via VPN: 1. Log in to the Ma'ak system. 2. Select Information Security Services. 3. Select External Access Services. 4. Fill in the required data. 5. Submit the request.

To use external storage media on university devices: 1. Log in to the Ma'ak system. 2. Select Information Security Services. 3. Select External Storage Media Request. 4. Fill in the required data. 5. Submit the request.

To manage DNS records (create, modify, or delete): 1. Log in to the Ma'ak system. 2. Select Operations Services. 3. Select DNS Management. 4. Fill in the required data. 5. Submit the request.

To create, modify, or disable an Active Directory user account: 1. Log in to the Ma'ak system. 2. Select Operations Services. 3. Select Active Directory User Management. 4. Fill in the required data. 5. Submit the request.

To access the data center for server operations: 1. Log in to the Ma'ak system. 2. Select Operations Services. 3. Select Data Center Access. 4. Fill in the required data. 5. Submit the request.

For technical support at university events: 1. Log in to the Ma'ak system. 2. Select Operations Services. 3. Select Event Support. 4. Fill in the required data. 5. Submit the request.

For server management and operational tasks: 1. Log in to the Ma'ak system. 2. Select Operations Services. 3. Select Server Management. 4. Fill in the required data. 5. Submit the request.

For video conferencing services including meeting setup, software installation, or equipment transfer: 1. Log in to the Ma'ak system. 2. Select Operations Services. 3. Select Video Conferencing. 4. Fill in the required data. 5. Submit the request.

For digital phone services such as creating a new extension, modifying an existing one, or activating features: 1. Log in to the Ma'ak system. 2. Select Operations Services. 3. Select Phone Services. 4. Fill in the required data. 5. Submit the request.

To submit operational requests for the financial and administrative system: 1. Log in to the Ma'ak system. 2. Select Operations Services. 3. Select Operational Department Requests. 4. Fill in the required data. 5. Submit the request.

To create a new backup or restore from a previous one: 1. Log in to the Ma'ak system. 2. Select Operations Services. 3. Select Backup. 4. Fill in the required data. 5. Submit the request.

To create a new user account on the Irsal system: 1. Log in to the Ma'ak system. 2. Select Application Support Services. 3. Select Create Irsal User. 4. Fill in the required data. 5. Submit the request.

To submit a request for the university web portal such as adding pages or sites: 1. Log in to the Ma'ak system. 2. Select Application Support Services. 3. Select Web Portal Services. 4. Fill in the required data. 5. Submit the request.

To obtain access to the Makken financial and administrative system: 1. Log in to the Ma'ak system. 2. Select Application Support Services. 3. Select Makken System Access. 4. Fill in the required data. 5. Submit the request.

To create a new email account or update existing email data: 1. Log in to the Ma'ak system. 2. Select Application Support Services. 3. Select Email Request. 4. Fill in the required data. 5. Submit the request.

To obtain Irsal system permissions: 1. Log in to the Ma'ak system. 2. Select Application Support Services. 3. Select Irsal Permissions Request. 4. Fill in the required data. 5. Submit the request.

To obtain access to internal university systems: 1. Log in to the Ma'ak system. 2. Select Application Support Services. 3. Select Internal Systems Access Request. 4. Fill in the required data. 5. Submit the request.

To verify compliance of systems and projects with technical standards: 1. Log in to the Ma'ak system. 2. Select Digital Transformation Services. 3. Select Standards Compliance Verification. 4. Fill in the required data. 5. Submit the request.

To apply for participation in tech conferences and events: 1. Log in to the Ma'ak system. 2. Select Digital Transformation Services. 3. Select Conference Participation. 4. Fill in the required data. 5. Submit the request.

To improve data integration between different systems: 1. Log in to the Ma'ak system. 2. Select Digital Transformation Services. 3. Select Data Integration Improvement. 4. Fill in the required data. 5. Submit the request.

For technical recommendations and advice on decisions or issues: 1. Log in to the Ma'ak system. 2. Select Digital Transformation Services. 3. Select Recommendations & Consultation. 4. Fill in the required data. 5. Submit the request.

To conduct a feasibility study for a proposed technical solution: 1. Log in to the Ma'ak system. 2. Select Digital Transformation Services. 3. Select Feasibility Study. 4. Fill in the required data. 5. Submit the request.

To analyze the impact of new or changed business requirements: 1. Log in to the Ma'ak system. 2. Select Digital Transformation Services. 3. Select Change Impact Study. 4. Fill in the required data. 5. Submit the request.

To review departmental digital strategies and align them with institutional initiatives: 1. Log in to the Ma'ak system. 2. Select Digital Transformation Services. 3. Select Digital Strategy Review. 4. Fill in the required data. 5. Submit the request.

To review technical project implementation requests and verify institutional alignment: 1. Log in to the Ma'ak system. 2. Select Digital Transformation Services. 3. Select Project Implementation Review. 4. Fill in the required data. 5. Submit the request.

To submit a technical support request for any system or service issue: 1. Log in to the Ma'ak system. 2. Select Technical Support Request from the homepage. 3. Fill in data: system name, issue type, location, and problem description. 4. Attach error screenshots or related documents if available (max 3 files, 5 MB). 5. Submit the request.

Support is available via live chat on the platform during working hours, or by submitting a support request from the homepage at: Maak-dwp.su.edu.sa

An electronic portal that allows female students to manage university transportation services including new registration, data updates, and driver inquiries. Access at: trast.su.edu.sa

To update transportation data: 1. Access the Student Transportation Portal. 2. Log in. 3. Select Update Transportation Data. 4. Modify the required data. 5. Save updates.

To inquire about the driver: 1. Access the Student Transportation Portal. 2. Log in. 3. Select Driver Inquiry. 4. The assigned driver information is displayed.

To register for transportation: 1. Access the Student Transportation Portal at trast.su.edu.sa. 2. Log in. 3. Select Register New Student. 4. Fill in the required data. 5. Submit the request.